![]() If these steps fail, try installing the updates using a different computer. Try downloading and installing the updates again using If you are trying to download your update on a business network, for example in an office at your workplace, be aware that your company may have download restrictions and access policies that may prevent updates from being downloaded. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the Internet. Make sure MyDrive Connect is allowed access to the Internet by the security software.įirewalls, antivirus scanners and pop-up blockers can also interfere with a download. We highly recommend using a network (Ethernet) cable to make a direct connection between your computer and the Internet modem.Ī wireless Internet connection can be used, but this can be affected by interference which can result in a slow or failed download.Īlso, if you are using a public network, the network may have an unstable Internet connection which can cause a download or an installation failure. Make sure there is a stable Internet connection. Make sure your navigation device is connected to MyDrive Connect. Make sure you are using the latest version of MyDrive Connect. ![]() If you get an error during an update, try the following: In most cases simply trying to download the update again and leaving the navigation device connected to the computer resolves the problem. Errors during updates can happen for various reasons. If your device is still not recognised, click here to contact us. If MyDrive Connect does not recognise your device after following these steps, connect your device to another computer. ![]() When the computer has restarted, the navigation device should be recognised when you connect it to the computer. When the installation has finished, restart your computer.In the Network Adapter list find and select the USB RNDIS or RNDIS6 adapter and click Next.Untick Show compatible hardware and search in the Manufacturer list for Microsoft or Microsoft Corp.Click Let me pick from a list of device drivers on my computer.Click Browse my computer for driver software.Right-click the TomTom navigation device in the device manager list.For help, see Resetting your navigation device Right-click "Unknown device" and select Uninstall.If the navigation device is listed as "unknown device", follow these steps. Note : if the device is not listed under Network Adapters, double-click Other devices is a number, "RNDIS" or "Remote NDIS Compatible Device". The navigation device can be listed as "unknown device", "TomTom #.", where. If the installation of MyDrive Connect does not start automatically. Follow the wizard to install MyDrive Connect. Start downloading MyDrive Connect for your navigation device and install it onto your computer. Note : If you receive a message asking to confirm administrator permission, confirm by clicking Yes or OK. Get Started: TomTom Navigation Using MyDrive Connect 1. ![]() Open Windows Explorer, right-click This PC (or Computer / My Computer ) and select Manage.Note: If you're using Windows 10, please follow the steps in the article Navigation device not connecting to computer (MyDrive Connect) ![]()
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